Shipping policy

Thank you for shopping at Herbal Spaces. We are dedicated to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy to understand our processes and expectations regarding the delivery of your order.

Processing Time:

  • All orders are processed within two (2) business days (excluding weekends and holidays) upon receiving full payment and order confirmation.
  • In cases where there might be a delay due to unforeseen circumstances, we will promptly notify you via the contact information provided during checkout.

Shipping Methods and Delivery Options:

  • Please note that we primarily make use of PostNet’s courier service, which means that the Postnet Nearest to the Shipping address will be utilised.
  • Please note that delivery times may vary depending on your location and the shipping carrier's policies.
  • We currently offer domestic shipping within South Africa. Unfortunately, we do not offer international shipping at this time.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or failed deliveries due to incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support as soon as possible.

Shipping Delays or Issues:

  • While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances or events beyond our control (e.g., extreme weather conditions, natural disasters, carrier delays) may occasionally cause delays. We appreciate your understanding and patience in such situations.
  • If you encounter any issues or have concerns about your shipment, please don't hesitate to contact our customer support. We will assist you in resolving any shipping-related problems to the best of our ability.

For any additional questions or inquiries regarding our shipping policy, please feel free to reach out to our customer support team. We value your satisfaction and will do our best to provide you with a positive shipping experience.